Terms of Service

1. Introduction

1.1 These Terms of Service (hereinafter referred to as the "Terms") are intended to govern the use of Google Sheets add-ons ("Add-ons") that are provided by brokenREF Oy hereinafter referred to as the ("Provider"), a company incorporated in Finland (Business ID 3522266-6). The Terms are to be applied to all current and future Add-ons, together with any additional conditions set out in Section 13.

1.2 By any access to or use of the Add-ons—whether on a free or paid basis—the user (hereinafter referred to as the "User" or "You") is deemed to have accepted these Terms in full. If the User is accepting these Terms on behalf of a company or other legal entity, the User represents that they have the authority to bind that company or legal entity to these Terms. If You don't accept these Terms, you may not access or use the Add-ons.

1.3 Definitions
Add‑on – an individual Google Sheets extension published by the Provider.
Service – the supporting cloud resources (scripts, APIs, quota and billing logic) operated by the Provider to enable one or more Add‑ons.
Subscription – a paid plan that unlocks additional features or higher Usage Limits for one or more Add‑ons.
Free Plan – free or trial‑tier access to an Add‑on under these Terms.
Usage Limits – quotas, rate limits, thresholds, or other restrictions applied to an Add‑on or the Service.

2. Scope of Use

2.1 The Service and each Add-on provided to the User by the Provider can be used exclusively within Google Sheets and for personal or business purposes of the User.

2.2 All use of the Service or an Add-on must conform either to the Subscription level purchased by the User or any Free Plan made available by the Provider.

2.3 The Service, any Add-on or any component thereof shall not be reverse-engineered, decompiled, disassembled, modified, or otherwise misused by the User. The User is prohibited from reselling the Service or any Add-on or otherwise providing access to any third-parties.

2.4 These Terms are applicable irrespective of whether the User accesses the Service or an Add-on under a Free Plan or paid Subscription.

2.5 Usage Limits may be imposed by the Provider and may vary by Add-on, User, or Subscription. The Provider may adjust Usage Limits at any time without separate notice.

3. User Obligations

3.1 User agrees to comply with these Terms, Usage Limits, and all applicable laws and regulations when using the Add-ons.

3.2 The User is solely responsible for configuring and operating each Add‑on, for all data processed or stored as a result, and for any consequences arising from such use.

4. Subscription Fees, Payments, and Refunds

4.1 Payments are processed through external payment service providers, such as Stripe.

4.2 User authorizes the Provider to charge the designated payment method, including applicable taxes, for all Subscription fees and charges; recurring payments are processed automatically in accordance with the billing cycle.

4.3 Provider reserves the right to increase Subscription fees annually by up to 8 %.

4.4 Provider shall have the right to suspend access to the Add-ons until payment is fully received. Suspension does not waive outstanding obligations of the User unless the service is terminated in accordance with these Terms.

4.5 PSPs may be changed at the discretion of the Provider and invoicing is made available only through separate agreement.

4.6 All payments are non-refundable unless explicitly stated otherwise.

5. Subscription Periods and Renewals

5.1 Subscription details, including duration and fees, are specified at the time of purchase or as otherwise agreed.

5.2 Subscriptions are renewed automatically unless cancellation is effected before the renewal date. Provider will email the User at least 7 days before each renewal with the amount and date of upcoming payment.

5.3 Cancellation is to be executed via the customer portal (e.g., Stripe Customer Portal) or by written notice.

5.4 If cancellation is not completed in time, the Subscription is renewed automatically and the new period becomes payable.

5.5 Upon cancellation of a Subscription, paid features remain available until the current billing period ends; afterwards, the account is shifted to any available Free Plan, which remains subject to these Terms.

6. Modification or Termination of Free Plans and Features

Any Free Plan may be modified, terminated, or discontinued at any time, without notice.

7. Modifications to Service

Any part of the Service or any Add‑on may be modified, suspended, or discontinued at any time by the Provider, without notice.

8. No Warranty

THE SERVICE AND ANY ADD-ON ARE PROVIDED STRICTLY ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTY OF ANY KIND BY THE PROVIDER, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

9. Limitation of Liability

9.1 The Provider is not liable for any indirect or consequential damage. Indirect or consequential damage shall mean, inter alia, any loss of profits or damages caused by decrease or interruption in turnover or production.

9.2 The Provider shall not be liable for any data loss, corruption, or unauthorised access caused by User's actions or omissions.

9.3 The Provider's total maximum liability for damages towards the User arising out of or in connection with these Terms shall be limited to the lesser of:

(a) EUR 100; or

(b) The total amount paid in lifetime Subscription fees.

9.4 The limitations of liability set forth in this Section 9 shall not apply to damages caused by willful misconduct or gross negligence.

9.5 Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

10. Suspension and Termination of Access

10.1 The Provider may, at its discretion, suspend or terminate access to the Add-ons, without notice, if:

The User is in breach of these Terms;

Any fees are due by the User and remain unpaid after fourteen (14) days after the applicable due date.

10.2 Termination does not discharge the User's payment obligations that accrued prior to the termination date and such payment obligations shall survive termination of these Terms.

11. Governing Law and Jurisdiction

11.1 These Terms are governed by Finnish law, excluding its choice of law provisions.

11.2 Disputes shall be submitted exclusively to the competent courts of Finland.

12. Processing of Personal Data

12.1 The Provider may process limited personal data as an independent data controller for its own business purposes—such as account records, billing information, and Service‑usage metrics. The categories of such data and the related safeguards are described in the Provider's Privacy Policy.

12.2 When an Add‑on processes the User's Workspace content or other personal data on the User's behalf, the Provider acts as a data processor. That processing is governed by ANNEX1 (Data Processing Agreement), which forms an integral part of these Terms.

13. Product-Specific Terms

13.1 VAT Checker

The VAT Checker Add-on validates VAT numbers via the public EU VIES system and is intended to support legitimate business activities such as verifying customer VAT IDs for invoicing and cross-border compliance. By using this Add-on, the user agrees to:

• Use it only for legitimate business needs.
• Refrain from bulk extraction, resale, or redistribution of VAT data.
• Acknowledge that the data originates from third-party government systems and may contain delays or errors.

The Add-on is provided independently of, and is not endorsed by, the European Commission; limitations of the data source are stated in the official VIES disclaimer.

14. Intellectual-Property & Indemnity

14.1 All intellectual-property rights in the Service and any Add-on (including underlying code, scripts, and branding) remain the exclusive property of the Provider. No title or ownership is transferred to the User.

14.2 The User's right to access and use the Service or any Add-on is limited to what is expressly permitted in Section 2 (Scope of Use) of these Terms.

14.3 For the avoidance of doubt, each Add-on and the Service are provided solely as a cloud-based software-as-a-service (SaaS); no software copy or licence is transferred or sold to the User.

14.4 The User shall indemnify and hold harmless the Provider against any third-party claim arising from the User's unlawful data, content or breach of these Terms.

15. Other terms

Provider shall not be liable for any delay or damage caused by an impediment beyond the Provider's control and which the Provider could not have reasonably taken into account at conclusion of these Terms and whose consequences the Provider could not reasonably have avoided or overcome. Such force majeure events include, but are not limited to, war, interruptions in general traffic, data communication or supply of electricity, or import or export embargo.

The Provider shall have the right to assign these Terms either wholly or in part without the written consent of the User.

The Provider shall have the right to use User company or other legal entity as a customer reference in its marketing activities and sales promotional material.

The Provider may change these Terms at any time without notice to the User. Continued use of the Add-ons constitute the User's acceptance of the modified Terms.

ANNEX 1 (DATA PROCESSING AGREEMENT)

This Data Processing Agreement (DPA) applies only to Add‑ons where the Provider processes personal data on behalf of the User. For Add‑ons that do not involve such processing, this Annex does not apply.